Pension scheme
Generous annual leave
Learning & development

Housing Manager (Customer Portfolio Management)

Salary Up to £40,746
Location Sutton, Greater London
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Can you help us to ensure high levels of tenancy sustainment are achieved?  

We’re looking for a Portfolio Housing Manager to join us. We’re looking for those who can deliver high quality housing management services in line with our service standards to build relationships with residents on your patch, to sustain their tenancies and improve their quality of life.  You’ll achieve high performance outcomes and contribute towards high levels of resident satisfaction.    

We are looking for a motivated housing professional with a background in social housing with a track record of delivering excellent services, who is passionate about working with residents and listening to their voice to deliver successful outcomes.   

This role is a generic Housing Manager, who will have responsibility for income management and rent collection, will deal with complex issues such as antisocial behavior, tenancy sustainment, safeguarding, supporting and engaging residents in the delivery of services.  You will have experience of working collaboratively with key partners and voluntary agencies to promote health and wellbeing.  

 

What we’re looking for:  

  • Experience of managing social housing in either a local authority, registered provider or arm's length management organisation 

  • Experience of presenting cases at County Court for tenancy breaches 

  • Knowledge housing legislation for the management of tenancies 

  • Experience of resident involvement and engagement 

  • Knowledge of welfare benefits, including Universal Credit.  

  • A great communicator that inspires trust and confidence from residents 

  • Proven track record of providing excellent customer services.  

  

It would be advantageous to have a good understanding of shared ownership, staircasing and of property maintenance, repairs, and disrepair matters.  

Due to the nature of the role, a full driving licence and car are required for mobile working. Please note there will be some evening and occasional weekend working required.  

The company

Sutton Housing Partnership was set up in 2006 to manage council housing stock on behalf of Sutton Council.

We provide day-to-day housing management services to Sutton Council tenants and leaseholders.

Benefits

Below is a taste of the benefits we offer. For the full list click here,

Learning & development

Generous annual leave

Employment assistance programme

Government pension scheme

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Published

Not Published

Closing

in X days

{Expiry}